What is GSM?
GSM is essentially the measure of how thick the paper your product is printed on is – the larger the number, the thicker the paper. GSM stands for Grams per square metre and is the weight of the paper. I.e. 150gsm is a paper, 250gsm is a very thin card and 350gsm is a thicker card similar to a post card.
What is coated art paper?
Coated art paper is the standard paper used for most marketing material.The paper is coated with a silky or glossy coating which gives the product a luxurious and professional feel.
What’s the difference between Gloss, Silk and Offset finish?
Gloss coating gives your product a shiny finish.Silk is not shiny but much smoother to the touch.Offset is the same feel as standard paper – Uncoated.Silk coating is thicker and slightly heavier than gloss.
What is CMYK?
CMYK stands for Cyan, Magenta, Yellow and Key (Black). These colours are combined in the printing process in different ratios to produce almost any colour imaginable. Almost all modern printing processes are conducted in CMYK profiles. Products printed in CMYK have the best colour saturation and depth of colour.
What is a BLEED?
A bleed is basically an overlap of the artwork outside of the set dimensions so that when the print is cut there will not be any white borders. The printing machines cut to an accurate tolerance but a bleed must be added to prevent unwanted borders around the products.
What is a SAFE ZONE?
It is always recommended that you add a safe zone around the edge of the artwork to prevent the edges of images and text being cut off. Also, the product will look better if the text it not squashed up to the edge.
What is lamination?
Lamination is a film coating over both sides of your prints. This gives the items a different effect and increased durability. We have Matt (not shiny) or Gloss (shiny) options.
What is FOGRA colour profile?
FOGRA is the standard colour profile used by graphic designers to design print ready artwork for the best colour saturation and clarity.
If you’re having your artwork designed professionally, either by us or your own graphic designer, specify which type of paper your product will be on and he or she will know which profile to set.
All of our onsite templates are pre set to adhere to these colour profiles.
If you would like us to check the artwork for you, we would be happy to help. We would need to charge a small fee to reset the artwork if it’s not set correctly and there is no guarantee the profile can be changed but contact us if you have any doubts and we will advise.
How can I send my artwork?
We recommend that you use the “Upload Artwork” section on the checkout process. If you would like to send the artwork separately, please call us on 0208 723 9060 or email email@example.com
Can I email my artwork to you?
We recommend that you use the “Upload Artwork” section on the checkout process.
If the size of your file is less than 20MB you can email it to us. Typically, a PDF is the best file format, make sure to set it up with 3mm bleed and in CMYK colour format.
Alternatively you can use a file transfer service such as WE TRANSFER to send your artwork to us. Please contact us if you have any questions.
Can I create my artwork on MS Word?
No. Ms Word will not create print ready artwork to the correct specifications. By all means create your brief on Word and select “design my artwork” on the options.
I’ve placed an order by mistake. How do I cancel or change it?
Once the order has been sent to print it cannot be changed, however if you contact us immediately we may be able to halt the order. Please call 0208 723 9060 to cancel or change an order.
Is VAT applicable on print products?
VAT is included in the majority of prices on our website apart from standard unlaminated flyers and leaflets which are zero rated in most cases. However, there are some exceptions:
For full details on VAT, please check HMRC’s official line on their website. If VAT is applicable it will be added at the checkout process.
What if I have different artwork for one order?
Every different piece of artwork is considered a separate order. Please order the product in the required quantity for each individual piece of artwork and upload at the checkout as normal.
Can I send artwork via email?
Yes, just place your order for the items you need without uploading your artwork and then send the reference number and your artwork to firstname.lastname@example.org and we will e-mail back a proof for approval. Please bear in mind if sending via email this can delay your order by up to 24 hours, although usually it’s not that long.
How do I know if my artwork is set up correctly and to the correct size?
Please visit the “Artwork Guide” section of this website for information on artwork specifications.
What do I do if I’m not happy with anything?
We hold customer satisfaction as our first priority but in the unlikely event that you are not completely satisfied with your order please call or email us and we will do everything that we can to rectify the problem.
I need a product that is not on your website or is labelled “coming soon”. Is it possible for you to source this for me?
Yes of course. Please call, email, or use the quotation form on the website and we’ll be happy to help.
I’m not sure what to get. Can I order samples?
Yes. We have sample packs available. Please call or email for information.
Do you offer print in pantone colours?
We currently don’t offer pantone colours but the CMYK equivalent can be created. If you’d like any information on this please call or email us and we will do all that we can to help.
How do I place an order?
Ordering through our website is quick and easy; you can upload and approve your artwork instantaneously, re-order previous orders at the touch of a button and keep track of all your invoices through your online account.
Select the product you want from the ‘All Products’ menu
Choose the options and quantity you require and then click ‘Add to Basket’
Once you’ve added all the products you need for your order, click on the basket icon at the top of the page and then click ‘Go to Basket’
Next you need to upload your artwork and approve the proofs (Don’t’ worry if your artwork isn’t quite ready – you can checkout and then upload it in your account area afterwards or email it to us email@example.com
Select your preferred delivery option and then proceed to payment
How do I send my artwork?
The quickest and easiest way for you to send us your artwork is to upload it in the Basket. If your artwork isn’t quite ready yet, you can upload artwork in your account area or email it to us after placing the order.
If you do choose to email your artwork to us, simply place the order online without uploading artwork, then once you have your reference number , email your artwork to firstname.lastname@example.org with the reference number and we will email you back a proof for your approval – please note that as this is a manual process it can take up to 24 hours before your proofs are sent to you ; rest assured you’ll receive your proofs as soon as possible.
Please also bear in mind that you will need to approve your proof before 5pm on the day it is sent to you, otherwise this could delay your order being dispatched by up to 24 hours.
Can I add items or make changes to an existing order?
If you have not yet approved the artwork on your order you can add additional items to the order if you wish. Just call us and one of our team will be happy to help you.
Before we can print any job it must first be approved or “proofed” by the customer. This stage is very important to ensure that the product is printed as you expect. We’ve suggested the key areas to check in the list below and we always recommend to (if you can) get a friend to give it a once over. It’s surprising how effective a fresh set of eyes can be at spotting mistakes.
Key Areas to check:
Spelling (and grammar)
Details (Phone numbers, email addresses, dates and times)
Size (A6 is a lot smaller than A4)
Pictures and Logos (are they sharp enough?)
Can I change my order once artwork has been approved?
Unfortunately, once your artwork has been approved we are unable to make any changes to the artwork or the order itself due to the quick turnaround times we offer.
Please bear this in mind when you are checking your proof, if you have any questions feel free to give us a call or send us an email before you approve the proof!
What are the methods of payment?
We accept all major credit and debit cards or alternatively you pay via PayPal.
I took them up on a printing offer with distribution. The print quality was brilliant and I have had numerous calls for my business.Natalie, Ruislip Pet Sitting